Provide technical support to clients via cases and chat, ensuring efficient resolution.
Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
Collaborate with internal teams to accelerate issue resolution and deliver timely updates.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.
Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.
Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.
Serve as the primary intake and Level 1 technical triage for all Client Technical Operations support cases.
Investigate, document, and resolve issues within scope, escalating unresolved items to higher levels with complete context.
Collaborate with internal teams and third-party stakeholders to ensure efficient troubleshooting and resolution of production issues.
DentalXChange is a dental technology company specializing in electronic data interchange (EDI) and revenue cycle management (RCM) for dental claims. They foster a positive, inclusive culture with friendly co-workers and emphasize core values such as caring, humility, and feedback.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Learn and become a subject matter expert on PAR OPS software to provide exceptional client support.
Diagnose, troubleshoot, and resolve client issues through phone and email, escalating as needed.
Collaborate with senior analysts and management to maintain accurate ticket tracking and internal knowledge bases.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company values collaboration, teamwork, and positive attitudes, fostering a dynamic and supportive culture.
Perform field service activities including commissioning, maintenance, troubleshooting, and repair of TOMRA Recycling systems.
Prepare detailed service reports and deliver on-site training to customer teams and internal engineers.
Provide technical support via phone and collaborate with Sales and Project Management teams.
TOMRA develops sensor-based sorting technologies for the global recycling and waste management industry. With over 9,000 sorting units installed in more than 100 countries, the company fosters a culture of purpose, collaboration, and continuous improvement in an inclusive workplace.
Act as primary support point of contact for assigned accounts, managing end-to-end case resolution.
Proactively monitor case health, track aging issues, and drive accountability across teams.
Coordinate with Support, Engineering, and Account Management to ensure timely updates and customer confidence.
Motive builds technology using AI and computer vision to improve safety and efficiency for businesses with vehicles. It serves nearly 100,000 customers across industries like transportation and logistics, construction, and energy, and is a Forbes Cloud 100 company.
Provides supervisory direction for pre- and post-sales services and support to clients, leading customer retention efforts and resolving concerns.
Analyzes operational processes and training needs to improve service delivery, liaising between customers and multiple internal teams.
Selects, develops, and evaluates personnel to ensure efficient function operations and handles RMA processes for speed and accuracy.
KLA is a global leader in diversified electronics for semiconductor manufacturing, providing systems and solutions for wafer and reticle manufacturing. The company invests 15% of sales into R&D and employs expert teams of physicists, engineers, and data scientists who thrive on solving complex problems.
Provide timely assistance to users of Lingraphica speech-generating devices and software.
Collaborate with Sales, Marketing, Project Management, and Engineering teams to resolve issues and deploy enhancements.
Manage a support caseload including inquiries via phone, email, chat, and scheduled appointments.
Lingraphica provides speech-generating devices to improve communication for people with aphasia and other impairments. They foster a fast-paced, goal-oriented culture focused on helping individuals on their communication journey.